Data View works but Layout View doesn't work

I created this map on arcGIS 10.2 and was going to finish it in layout view. The first click on layout toggle gave me a little colored square, second time gave a very tiny square, then nothing. i tried opening a template then bringing the map into the frame but that did not work either. Any suggestions?

I had a user struggling with this earlier. When you switched to layout view, you saw a very tiny small blue square and that was it. By closing the map and changing the printer/page layout to 'scale to fit' while we were still in data view and then opening layout view it worked.

Next step was deleting normal.mxt and replacing.